How to make a complaint
We aim to provide the best possible experience and service, but we know that we don't always get it right.
We want to hear from you when we don't. Your feedback helps us to make important changes which mean that we don't make the same mistakes again.
Appeal an account closure
If you believe your account was closed or locked in error, you can submit an appeal for us to review the decision.
Appeal an account closure.
Speak to our leadership team
If you're not satisfied with your experience, we'd like the chance to make it right. Schedule a call with a member of our leadership team using the link below.
Arrange a call with a member of our leadership team.
Make a formal complaint with us
If you've already spoken with our care team and are unhappy with the response, you can submit a formal complaint by completing our complaints form.
Make a formal complaint with us.
We'll reply within 24 hours. If we need more time, we'll let you know and provide regular updates on our progress.
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